Punjab Government will set up a 24X7 online Quick Response Centre to deal with any problem faced by NRIs at the airports on their return home.
? Sometimes the NRIs are stopped while landing at the airport due to paperwork, technical reasons or any misunderstanding which makes them nervous and embarrassed even though their documents and identities are correct.
? In order to help the passengers in such cases, the State Government would set up a ‘Quick Response Center’ which would be operational 24X7. Experts would be deputed at Center in dealing with the problems faced by the NRIs. The experts would contact the concerned party on the phone on the spot to get rid of the embarrassment of the NRIs. Centre’s contact number will be made public.
? To address the grievances of NRIs in land or property related revenue cases, police-related criminal, matrimonial related and other cases and to expedite the resolution of pending cases, Department of NRI affairs will liaise with the Revenue and the Police Departments to work out a blueprint for the deployment of dedicated officers in each district.
? Similarly, in view of the difficulty faced by the people wishing to go abroad for coming to Chandigarh for verification, the Department would work on a proposal for applying online from home and get the certificate from the Suvidha or Sanjh Centre of the respective areas.
? Many NRIs are willing to invest in sports, education, health sector in their respective villages and towns but could not do so due to lack of proper knowledge.
? In this case, the Department has to work for the facilitator. Similarly, the Department should set up a wing for finance and business affairs to facilitate NRIs.